Refund Policy

1. Overview

This website provides digital educational resources, including revision notes, quizzes, and past paper materials. By purchasing any product from this website, you agree to the terms set out in this Refund Policy.

2. Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, consumers purchasing goods or services online are normally entitled to a 14-day cooling-off period, during which they may cancel their order for a full refund.

However, this right is subject to important exceptions for digital content, as outlined below.

3. Digital Content and Waiver of Cancellation Rights

All products sold on this website are digital content delivered electronically.

By completing your purchase, you expressly agree that:

• Access to digital content will be provided immediately upon purchase, and
• You waive your 14-day right to cancel once the download or access to the content has begun

Once you have accessed, downloaded, or streamed any purchased content, you will no longer be eligible for a refund, except where required by law.

4. Refund Eligibility

Refunds may be considered in the following circumstances:

• You purchased a product but have not accessed or downloaded any of the content
• There has been a technical issue preventing access to the product
• You made a duplicate purchase in error
• The product is found to be faulty, not as described, or misleading

In such cases, you may be entitled to a refund or replacement under the Consumer Rights Act 2015.

5. Non-Refundable Situations

Refunds will not be issued where:

• The digital content has already been accessed or downloaded
• You change your mind after accessing the materials
• You are dissatisfied with the content for subjective reasons (e.g. preference or expectations), where the product matches its description

6. How to Request a Refund

To request a refund, please contact us within 14 days of purchase (where applicable) with:

• Your order confirmation details
• A description of the issue

Requests should be submitted via the contact method provided on this website.

7. Processing Refunds

Where a refund is approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your payment provider

8. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK law.

9. Contact

If you have any questions regarding this Refund Policy, please contact us via the details provided on the website.